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FAQs
Fogster Features

How do I submit something to be listed on your website?
Fogster.com allows for users to submit listings by you - self-publishing! You can choose what the listing says and how you say it. You can choose your category to post the listing and how many categories you post it in. All of this is done with our online form.

How can I be sure you received my information?
Since the site is self-published, you can verify that we have received it by looking into the category as soon as you are done placing your listing.

Why do you need my email address?
We use e-mail addresses for two reasons. It allows people to contact you about your item or service and it allows you to manage your listings. 

When will my listing appear online?
Your listing will appear online instantly, as soon as you approve your listing.

Who is Embarcadero Publishing Company (EPC)?
Embarcadero Publishing Company is a local, San Francisco Bay Area based newspaper publishing company, dedicated to our local community and serving readers and advertisers in those communities. Our papers include the Palo Alto Weekly, Menlo Park Almanac, Mountain View Voice, Pleasanton Weekly, Danville Weekly and Pacific Sun in Marin County. Our main office is in Palo Alto.

How do you control "bad" postings? What if I see something that is objectionable on your site?
We have set up the system so that users can flag ‘bad’ postings. When enough users find a listing they term as a ‘bad’ posting, the system will deactivate it and we will be notified to review it. Our staff will also be on the look out for ‘bad’ postings in our site.

Must I create an account?
No, but creating an account will allow you to use expanded features of the site. By creating an account, you will be able to use our Scissor Saver feature as well as track all of your listings online.

Where are you located?
Our main office is in Palo Alto, but we have offices in Palo Alto, Menlo Park, Mountain View, Pleasanton, Danville and Mill Valley.

How can I contact someone in person?
The worst thing about Internet-based companies sometimes is trying to talk to a real person. Since the Internet is just one way we serve our users and readers, we don’t want it to be hard to contact us. There is an online contact form, but if you need to speak with someone, you can call us at 650/326-8216 during normal business hours (8:30 a.m.-5:30 p.m. Pacific Time, Monday-Friday).

Do I have to advertise in one of your papers?
No, advertising in our papers is not a requirement for using the site; however when you place your free listing you also automatically get a free one-line headline listing in one or more newspapers if you live near their circulation areas. Newspaper readers can then get more information about your listing by going to Fogster and locating your complete online posting.

How long should my text be?
You text can be any length online. You can say as much or as little as you want. We don’t restrict your online space in any way

Can I be billed?
For some categories of advertisers, you can be billed. For information about this, please inquire about this sort of advertising using our contact form or by calling us at 650/326-8216.

Do you have a suggestions box?
You can use our contact form to send suggestions or e-mail suggestions to (webmaster at fogster.com). That comes to a real person who will review it and pass it onto the person who needs to see it.

What are Scissors Savers?
You may collect any ads you want to revisit later by using our Scissor Saver feature. There is no limit to the number of ads you can "clip and save," and they will be collected in one place and saved for you. To view these ads, make sure you are logged in and select the "User Tools" in the left navigation bar. Ads will be removed from your Scissor Saver group within 12 days of the ad's expiration.

How can I make changes to my ad?
Once you approved your ad, you will receive an e-mail with a link so that you can modify your posting. If you were logged in when you placed your ad, your ad will also be listed in your User Tools section and you can modify it from there.

How can I stop my ad?
Using the link in the same e-mail that you received when you approved your ad, you can stop your ad at any time.

How do I respond to a listing?|
Some listings include contact information within the listing itself, but most will use our super-private contact form for responding to listings. Just fill out the form and send it and an e-mail will be generated to the listing person.

Can I include pictures?
You can upload up to two photos to be included for free in your online listing. In print, you can include one horizontal photo, for a small additional fee to your ad.

Can I include an email address? A URL?
Yes, you can include an e-mail address and an URL in your listing. You should consider, however, not including an e-mail address in your online listing, but rather use our contact form to have people contact you. Placing an actual e-mail address in your listing may allow spammers to harvest your e-mail from our site. Using the form protects your e-mail address by not allowing it to be visible online.

How long do your ads run online and in your newspapers?
Ads run online for a 10-day period. Your ad will run in the newspapers chosen for the same time period. You can renew your ad at any time to extend it for additional periods. If you are a business who wants to run longer than the 10-day period, we can accommodate you as well. Please contact one of our Customer Service Representatives at 650/326-8216 and they would be happy to help you out.

 
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